Nondiscrimination Policy

Elite Health Plan complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Elite Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

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• Free aids and services available for people with disabilities to communicate effectively with us:

  • Qualified sign language interpreters

  • Written information in other formats (large print, audio, accessible electronic formats, other formats)

• Free language services for people whose primary language is not English:

  • Qualified interpreters

  • Information written in other languages

 

If you need these services, contact Member Services at 800-958-1129 (TTY: 711)

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If you believe that Elite Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

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Elite Health Plan

P.O. Box 1489

Orange, CA 92856

Phone: 800-958-1129 (TTY: 711)

Email: compliance@elitehealthplan.com

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You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Member Services is available to help you.

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You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

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U.S. Department of Health and Human Services

200 Independence Avenue SW

Room 509F, HHH Building

Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

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Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.