800-958-1129 (TTY: 711)
We are open M-F 8:00 a.m. – 8:00 p.m. PT. Between 10/1 and 3/31, we are open 7 days a week, except for the major year-end holidays. You can enroll beginning 10/15/2025.
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Extra Help for Prescription Costs
Extra Help for Part D drugs:
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People with limited incomes may qualify for extra help to pay for their prescription drug costs: the Low Income Subsidy (LIS).
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Additionally, those who qualify will not be subject to the deductible stage (if applicable), coverage gap, or a late enrollment penalty. Many people are eligible for these savings and don’t even know it.
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We can help you find out if you are eligible. If you qualify, you may have lower monthly premiums for the prescription drug coverage under your Elite Health Plan. You also may have lower cost-sharing for your prescriptions.
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For general information about Extra Help, please call toll-free 1-800-MEDICARE (1-800-633-4227), or toll-free 1-877-486-2048 (TTY for the hearing/speech impaired), 24 hours a day, seven days a week. Or visit medicare.gov.
You also may call:
Our Member Services department at (888) 807-5705 (TTY: 711) (Monday – Friday 8:00 am – 8:00 pm except major holidays. Between October 1st and March 31st, representatives are available Monday to Sunday, 8:00 am – 8:00 pm.
Social Security toll-free at 1-800-772-1213 between 7 am and 7 pm, Monday through Friday, or toll-free at 1-800-325-0778 (TTY for the hearing/speech impaired).
Or visit the Social Security website at ssa.gov
Your state Medi-Cal office
Additional information is also available at: https://www.medicare.gov/basics/costs/help/drug-costs