800-958-1129 (TTY: 711)
We are open M-F 8:00 a.m. – 8:00 p.m. PT. Between 10/1 and 3/31, we are open 7 days a week, except for the major year-end holidays. You can enroll beginning 10/15/2025.
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Pharmacies
To search for a specific pharmacy in our network, you may use our interactive online Pharmacy Directory search tool:
We want to ensure that you can find a pharmacy that is convenient and accessible to you. Locate pharmacies that are closest to you using our Network Pharmacy Locator. You are also able to utilize the various search options to narrow your search.
Mail Order Prescriptions:
If you rely on regular or long-term medications, there may be a better way to get your prescriptions filled. Birdi Rx is home delivery and a smart, simple way for you to get prescriptions delivered to your door.
Below you will find the Home Delivery Registration Form:
Mail Order Pharmacy Contact Information:
1-855-873-8739 (TTY: 711)
Birdi™
PO Box 8004
Novi, MI 48376-8004
You can also ask your doctor to send your prescription electronically to Birdi™ or to fax it to us at: 1-888-783-1773.
**Please note, Birdi can only accept electronic prescriptions and faxes from your health care provider.
Usually, we only cover drugs obtained from an out-of-network pharmacy in limited circumstances:
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When you travel out of the plan’s service area.
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If you lose your medication or get sick and need a covered drug immediately and you do not have access to a network pharmacy.
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If you cannot obtain a covered drug in your service area in a timely manner due to lack of availability of a network pharmacy.
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If your covered drug is provided in an out-of-network pharmacy while you are in an emergency room, in a provider’s clinic, outpatient surgery, or in another facility.
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If a covered prescription is not in inventory at an accessible in-network retail pharmacy.
For detailed information consult your plan’s Evidence of Coverage (Chapter 5, Using the plan’s coverage for your Part D prescription drugs, Section 2.4 “When can you use a pharmacy that is not in the plan’s network?”) or call our Member Services.
Please note that if you do go to an out-of-network pharmacy, you may have to pay the full cost (rather than paying just your copay) when you fill your prescription. You can request a reimbursement for our share of the cost by submitting a claim form.
You should submit a claim to us if you fill a prescription at an out-of-network pharmacy, as any amount you pay will help you qualify for the catastrophic coverage phase of the prescription drug benefit.