%20(1).png)
One person who makes your care feel personal - all year.
Every Elite Health Plan member gets a dedicated Care Navigator - a real person who makes sure your plan turns into actual care.
We exist so every member feels they are the center of their care team - not a number in a large system. Enrollment means nothing without utilization and relationship. This is how we put the member back at the center - and keep them there.
WHAT YOUR NAVIGATOR DOES FOR YOU
Four ways your Navigator shows up.
Gets you started right
In your first weeks as a member, your Navigator personally checks that your doctor relationship is active, your medications are set up without a gap, and you now how to use your extra benefits.
Clears the way
Appointments, referrals, pharmacy questions, prior authorizations - one person owns getting these resolved, so you're never bounced between departments.
Stays with you all year
Reminders for your annual wellness visit and screenings, help after a hospital stay, and support closing any gap in your care - before it becomes a bigger problem
Listens and follows through
If something isn't working, your Navigator hears about it early and helps make it right.
HOW IT WORKS
From enrollment to renewal, the same relationship.
You Enroll
Joining Elite is only the beginning. Your Care Navigator helps make sure your care relationship is live and that you know how to use your plan. We focus on turning coverage into care — because enrollment means nothing without utilization and relationship.
Your Navigator Reaches Out
A welcome call to confirm your doctor, medications, and benefits are all set up.
You're supported all year
Screenings, wellness visits, transitions, questions - one person, not a rotating call center.
Renewal
The same relationship continues for as long as you're a member.